> ## Documentation Index
> Fetch the complete documentation index at: https://docs.belio.co.ke/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing

WhatsApp billing uses two fields. Pricing category is which rate applies. Pricing type is whether that message was billable.

## Pricing type

| Value | Description |
| - | - |
| `Regular` | The message is billable. |
| `FreeCustomerService` | The message is free. It was a utility template or a non-template message sent inside a customer service window. That window lasts 24 hours, opens when a WhatsApp user messages or calls your business, and resets on each new message or call from the user. |
| `FreeEntryPoint` | The message is free. It was sent inside an open free entry point window, which lasts 72 hours and opens when a WhatsApp user starts a conversation from a click-to-WhatsApp ad or a Facebook Page call-to-action button. |

## Pricing categories

Reservation uses the template category. Marketing templates reserve `Marketing`. Utility templates reserve `Utility`. Authentication templates reserve `Authentication`.

| Value | Description |
| - | - |
| `Authentication` | Authentication template |
| `Marketing` | Marketing message |
| `MarketingLite` | Marketing Messages API message |
| `ReferralConversation` | Free entry point conversation |
| `Service` | Service message |
| `Utility` | Utility message |


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